Our Commitment to You

Our commitment to customer care is reflected in the results of our annual customer survey in which it was reported that:

• “99.5% of customers surveyed would recommend Valpak”
• “Valpak is considered to provide better quality, reliability and development in comparison to competitors”
• “Customers remain very happy with Valpak’s service with satisfaction at 99.75% overall”

We are certified under ISO 9001 Quality Management System which demonstrates our commitment to achieving high standards. We aim to do this by:

• doing it right first time, every time
• providing cost effective services to all our customers
• Recognising and responding to the needs of all our customers
• being part of a process of continual improvement achieved through teamwork

Information security is embedded in everything we do at Valpak. We manage our information security risks through technical investment and robust internal controls. Our commitment to information security is illustrated by our 27001 certification, which provides us with a framework to examine and assess risks, design and implement controls and manage and monitor them on an ongoing basis.

We also recognise that one of the best ways of enhancing the service we provide is to listen to our customers and we therefore welcome and encourage your feedback. We review all feedback on a regular basis to identify where we can change our processes or policies to ensure you continue to have a positive experience with us.